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					  <title><![CDATA[Four Ways to Put Your Customer at Ease]]></title>
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					  <description><![CDATA[With all the warnings customers get from 20/20, consumer reports and their local credit union about deceptive sales practices and &quot;hidden profits&quot; dealers make in the F&I department.]]></description>
					  <author>no@spam.com (Ron Reahard)</author>
					  <pubDate>Tue, 22 Apr 2008 11:02:45 EDT</pubDate>
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					  <title><![CDATA[Hitting Home Runs in F&I]]></title>
					  <link>http://www.articleus.com/articles/456/1/Hitting-Home-Runs-in-FI/Page1.html</link>
					  <description><![CDATA[Excelling in F&I means you&#039;re skilled in several areas. Being a strong closer may mean more products sold, but having weak needs discovery skills translates into higher charge-backs and low CSI scores.]]></description>
					  <author>no@spam.com (Ron Reahard)</author>
					  <pubDate>Tue, 22 Apr 2008 10:56:40 EDT</pubDate>
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